How to dl?  [SOLVED]

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bigmike
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How to dl?

Post by bigmike » Sun Sep 01, 2019 6:56 am

I purchased KPHX at the PCAviator Store,but there is no dl available.
Where and how can i get a new installer?
I have a serial nummer.
Mike

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SammyH
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Re: How to dl?

Post by SammyH » Sun Sep 01, 2019 8:51 am

Mike, thank you for your question.

All of our products have been migrated over to the new Flightbeam Web-Store which can be found below.
https://shop.flightbeam.net/

You will need to register over there (hopefully using the same email address as your product).

Once you do that you should be able to download and install your product. After install simply open the Flightbeam Manager and go from there. Be sure to run the Manager, Installers etc as Administrator or you could see various issues.

If you have any issues after you completed your registration to the store, please head over to this topic for more information.
viewtopic.php?f=25&t=3450
Sammy Holmes
Flightbeam Staff

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bigmike
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Re: How to dl?

Post by bigmike » Mon Sep 02, 2019 5:51 am

Hi Sammy,
I bought KSFO and PPHX years ago at PCAviator------there are no downloads.
I registered here in the Store,but KPHX is not at my account----------KSFO is.
Mike

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Mir // Flightbeam
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Re: How to dl?  [SOLVED]

Post by Mir // Flightbeam » Thu Sep 05, 2019 1:23 pm

That's definitely an issue you have to take up with PCAviator. You paid them.. they have to provide you with the product you purchased from them.
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bigmike
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Re: How to dl?

Post by bigmike » Sat Sep 07, 2019 5:50 am

Yes and no.
I paid them and they paid you.
I opened Tickets at PCAviator and PCAviator AUS.
That was three days ago----still no answer,
Mike

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Mir // Flightbeam
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Re: How to dl?

Post by Mir // Flightbeam » Mon Sep 09, 2019 8:43 am

bigmike wrote:
Sat Sep 07, 2019 5:50 am
I paid them and they paid you.
If it were only that simple.

Unfortunately, that is the process for a good reason.

- We cannot verify your PCA order. If you returned it, faked the order number... or anything else, we can't know. You're on the PCA order system.
- If your order is legitimate (which I have no doubt it is), PCA supplies you with an installer.
- This installer will automatically update, then allow you to insert your serial number.

A long time ago, we supplied PCA users with free downloads of their products even though we couldn't verify them. Widespread piracy ensued and we took a big loss.

I would suggest to email them again, or just email their big boss: Robert.Ferraro@pcaviator.com
There may be a problem with your account, because most other PCA users have successfully migrated without a problem.
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bigmike
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Re: How to dl?

Post by bigmike » Tue Sep 10, 2019 6:16 am

Thank you for the EMail adress.
I only don`t understand,why KSFO is here in my account and KPHX is not.
I buyed both airports together at the same day in one order.
Mike

bigmike
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Re: How to dl?

Post by bigmike » Tue Sep 17, 2019 5:52 am

The version from PCAviator AUS is 1.1.0.0.
Can you send me a dl Link for a newer version?
Mike

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SammyH
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Re: How to dl?

Post by SammyH » Tue Sep 17, 2019 4:15 pm

Mike, Mir explained the circumstances in his above answer. PC Aviator was supplied the latest and greatest installers for our products. If they sent you an old version than it is up to them to honor there commitment and get you the correct one. It sounds like you have made headway since you are saying they sent you an installer. Now you need to tap that same resource and have them give you the update.

Thank you again for your understanding.
Sammy Holmes
Flightbeam Staff

i7-8700K Coffee Lake 4.80GHz - EVGA GTX 1080ti SC2 - 32GB G.SKILL Ripjaws V Series (4x8GB) - GIGABYTE Z370 AORUS Gaming 7 - EVGA 80+ Gold 1000 Watt PSU - Windows 10 Pro - Thermaltake Liquid Cooling - 1TB SSD - P3Dv4.5

bigmike
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Re: How to dl?

Post by bigmike » Thu Sep 19, 2019 5:54 am

Thank you for your help.
Mike

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