New Flightbeam Webstore and Account system: View our FAQ to resolve 99% of issues: http://flightbeam.net/forums/viewtopic.php?f=25&t=3406

General Frequently Asked Questions (FAQ)

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Mir // Flightbeam
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General Frequently Asked Questions (FAQ)

Post by Mir // Flightbeam » Mon Oct 26, 2015 10:15 am

For our terms and policies, please read our EULA: http://www.flightbeam.net/eula.html

These are general frequently asked questions. For more product-specific issues, find the proper FAQ here:
KSFO HD: http://flightbeam.net/forums/viewtopic.php?f=25&t=2130
KDEN: http://flightbeam.net/forums/viewtopic.php?f=25&t=1925
KIAD: http://flightbeam.net/forums/viewtopic.php?f=25&t=1926
KPHX: http://flightbeam.net/forums/viewtopic.php?f=25&t=1927
KSFO (legacy): http://flightbeam.net/forums/viewtopic.php?f=25&t=1928

What is your return policy?
We only offer refunds under special circumstances:

- Duplicate order (two of the same products ordered by accident at the same time)
- Fraudulent order
- Accidental order (you will be given a return, in exchange of the correct product you wanted)

We do not offer returns for technical issues unless the user has exhausted every possible option provided by Flightbeam technical support AND the order is no older than 30 days

Warning - We are unable to return any orders if the serial number has been activated, regardless of reason for return.


Are you looking for BETA Testers?
Sorry, we're currently not accepting any BETA testing positions

When will XXX airport be released?
Due to the fluidity of the production pipeline, we don't offer any release dates. Sometimes we may give out a rough timeline, but even this is subject to change at any time.



Our general FAQ is currently undergoing some work as we've moved to a new ecommerce solution. Thanks for your patience.
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PhilC22
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Re: General Frequently Asked Questions (FAQ)

Post by PhilC22 » Mon Jul 01, 2019 11:32 am

After being notified I have installed the new Flightbeam Manager installed it none of my products are recognised if log into web site can download installers. I have already got these sceneries install do I have uninstall sceneries previously installed and re-install from new downloads.
Phil Cottrell (cottrellzp@aol.com) thanks in advance

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29Palms
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Location: Hamburg, Germany
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Re: General Frequently Asked Questions (FAQ)

Post by 29Palms » Mon Jul 01, 2019 12:12 pm

Hi Phil,

you don't need to reinstall, just replace the Manager with the new version posted in your shop.flightbeam.net account.

Did the Manager ask you for a log-in?
Best,
Lars

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