New Flightbeam Webstore and Account system: View our FAQ to resolve 99% of issues: http://flightbeam.net/forums/viewtopic.php?f=25&t=3406

>>>> NZWN OFFICIAL FAQ - READ FIRST! <<<<

Official Support Forum
Post Reply
User avatar
Mir // Flightbeam
Flightbeam Commander
Posts: 2726
Joined: Thu Jul 01, 2010 9:26 pm
Reputation: 67
United States of America

>>>> NZWN OFFICIAL FAQ - READ FIRST! <<<<

Post by Mir // Flightbeam » Mon Apr 01, 2019 1:17 pm

Download Product Manual
Contains valuable information, including recommended P3D settings.

I see duplicate/default buildings, fences or severe terrain anomalies

SOLUTION:
As always, when default buildings are appearing it indicates a duplicate AFCAD file that should be removed from your sim. The most common conflict with NZWN is Orbx's NZNI product. Be sure to run the Flightbeam Manager's troubleshooting tool to fix this in a few clicks.

Here are the steps in order to resolve other conflicts (in order):

1 - Use the Flightbeam Manager's troubleshooting tool to automatically find files causing this.

2 - If the above didn't work: Open your Scenery Library, start unchecking scenery one by one to temporarily de-activate them until the duplicate buildings disappear. This will tell you which scenery entry has the problematic file.

Important: Duplicate buildings are always caused by a third party AFCAD file. These are the best possible troubleshooting steps to solve this issue. Emailing support will not yield any other answers.



I LOST MY DOWNLOAD LINK, SERIAL NUMBER OR OTHER ORDER INFO

SOLUTION:
As of July 1, 2019 we no longer use serial numbers unless you purchased from a third party vendor (Simmarket, PCAviator, etc).
To re-download, simply visit our new shop: https://shop.flightbeam.net/
Click "Account" and login, you will see all your downloads for your products.

If you don't see your products there and you've purchased it in the past from us, here are some reasons why this could be:

- You may have purchased them with a different email
- You haven't migrated your old orders yet

If you purchased anything from us before July 1, 2019, we have sent you an account invitation email which automatically merged your previous orders to our new store. If you did not receive this email, please email Support@flightbeam.net with as much information as possible.

If you purchased from different emails, you can merge those orders as well. Simply head over to our main FAQ to find out how: http://flightbeam.net/forums/viewtopic.php?f=25&t=3406

The hill between Runway 16 and the road is missing.

SOLUTION:
Unfortunately, this is a sim limitation with sloped runways. Runways in P3D must be flat for AI aircraft to operate on. For this reason, the runway remains at the general airport elevation, which makes it appear flat between the RWY 16 threshold and the road next to it.
A certain building, feature or aspect of NZWN is missing

SOLUTION:
We take a "snapshot" of the airport when we begin production. This process is extremely time-consuming and expensive. If we were to make revisions every time a change was made at an airport we'd never be able to release any products.
Some minor things get updated at the end, other bigger items get queued for the next update.
Be mindful that airports are constantly under construction and being upgraded and is impossible for us to update in real time all of our products.

Jetways do not work

SOLUTION:
NZWN uses SODE jetways. In order to use SODE jetways, you must first have SODE installed: http://sode.12bpilot.ch/
To get the jetway to connect, you can use Tab+S to open the SODE menu and select the gate... or if you have GSX simply use your GSX services shortcut (Ctrl + F12).

If you have installed SODE and jetways don't appear, be sure to check out the SODE Troubleshooting guide on the SODE website: https://sode.12bpilot.ch/?topic=troubleshoot-guide

Please note that SODE is an addon created by another developer, our support with SODE issue is limited since we did not create the software. For more in depth SODE support, visit the SODE support forum: https://sode.12bpilot.ch/?page_id=442

The road tunnels have terrain problems

SOLUTION:
Be sure that your Mesh complexity and Mesh resolution settings are at the highest value. This setting does not affect performance. For more info please see the Product Manual: https://www.flightbeam.net/downloads/NZWN_MANUAL.pdf

The scenery flickers heavily

SOLUTION:
You may be using a third-party camera, such as ChasePlane. If using chaseplane, find your Cameras.cfg (back it up first). Change all instances of "ClipMode = Minimum" to "ClipMode = Normal" and save the file. Restart your sim.

What happened to "Middle of Middle Earth" sign?

SOLUTION:
This was removed at the airport. If you still wish to have this texture, you can download it here and install it rather easily: http://www.flightbeam.net/downloads/NZWN_MoME.zip
Image

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest