Important: GSX Jetways and Flightbeam Airports

We've been getting quite a lot of support emails lately related to GSX. In fact, most of our support tickets are now directly related to GSX and the issues it causes. Unfortunately this also pulls us away from production of new airports due to back and forth emails, so it's important that we issue an very important support bulletin.

First, two very important notes to make:

1. GSX Jetways are NOT designed to work at 3rd party airports with custom jetways

2. Flightbeam Products are NOT designed to work with GSX Jetways

The biggest issue we are facing is customers are failing to exclude our airports and other 3rd party airports from GSX, which in turn causes GSX to replace both our gate positions and jetways. Customers then generate support requests, thinking that our product is faulty with incorrect jetway positions and visuals. We think that this should be handled better by GSX and FSDT in general, especially considering this generates negative reviews for us.

If you own GSX, you MUST manually exclude all Flightbeam airports from GSX. Failure to do so causes several product-breaking issues.

An example here is how GSX replaces NZWN Jetways, if no action is taken:

In this example, GSX autogenerates an incorrectly-placed jetway which is widely inacurrate for this airport visually, but also will fail to connect to your aircraft. The Wellington logo makes the customer assume we've made this jetway, generating a lot of support tickets and negative reviews. The aircraft also spawns in an incorrect position, since GSX has also generated it's own parking spots.

For more info, please do read the GSX manual: http://www.virtualisoftware.com/update/setup/fsdtroot/couatl/GSX/GSX_manual_MSFS.pdf

Also, visit FSDT for support, we do not provide any support on fixing GSX: https://www.fsdreamteam.com/forum/index.php/board,73.0.html?PHPSESSID=oi8kggn0nvbgn44e3gjll4oggp

KSFO - Terminal 1 Previews

Finally some exciting previews for KSFO: Captain's Edition with some detail shots of the new Harvey Milk Terminal 1, which is an absolutely massive new section of the airport which replaced an aging Southwest terminal. In these previews you can get a sense of what kind of detail to expect from this product, which is being future-proofed as much as possible and includes some new state-of-the-art optimization techniques for smooth performance.

As always, screenshots highlight a product that is in growth and everything is subject to change. Not seen in these shots is the terminal's interior which is work-in-progress.

Important Notice for KDEN [MSFS] Customers

We've been getting numerous support requests related to KDEN, which involves double buildings, incorrect parking spaces and more. This will occur if you have Asobo's KDEN installed in addition to our KDEN. This usually occurs after a Sim Update and the sim automatically re-installs Asobo's KDEN without your consent.

It's vital to check and remove Asobo's KDEN to ensure the best experience. We've got updated, easy instructions to follow to remove it:

Apart from Asobo KDEN conflicts, the most common issue we're seeing is customers installing GSX and forgetting that it modifies addon airports as well. You must exclude Flightbeam airports from GSX. Failure to do so will spawn incorrect, auto-generated jetways and remove our custom hand placed jetways, along with numerous other changes which has negative impact on performance and experience.

For any further support issues, please do visit our Help Center which is extremely helpful in diagnosing and finding solutions to common problems: https://shop.flightbeam.net/apps/help-center